Rumah Mila

Privacy Policy

Effective Date: November 1, 2025 | Last Updated: November 1, 2025

At Rumah Mila ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book accommodations with us.

1. Information We Collect

1.1 Personal Information

When you make a booking or contact us, we may collect:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Mailing address
  • Date of birth (for verification purposes)
  • Passport or ID number (as required by Indonesian law)
  • Payment information (processed securely by third-party providers)

1.2 Booking Information

  • Check-in and check-out dates
  • Number of guests
  • Special requests or preferences
  • Communication history with our team

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookie data (see Cookie Policy below)

2. How We Use Your Information

We use the collected information for the following purposes:

  • Booking Management: To process and confirm your reservations
  • Communication: To send booking confirmations, updates, and respond to inquiries
  • Legal Compliance: To comply with Indonesian tourism and tax regulations
  • Service Improvement: To analyze website usage and improve user experience
  • Marketing: To send promotional offers (with your consent, opt-out available)
  • Safety & Security: To prevent fraud and ensure property safety

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

3.1 Service Providers

  • Payment Processors: Stripe, PayPal (for secure payment handling)
  • Email Services: For sending booking confirmations and communications
  • Channel Managers: If you book through Airbnb, Booking.com, or similar platforms

3.2 Legal Obligations

We may disclose your information if required by law, including:

  • Indonesian immigration authorities (guest registration requirements)
  • Tax authorities
  • Law enforcement agencies (with valid legal requests)

3.3 Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information for:

  • Active Bookings: During your stay and for 6 months after checkout
  • Financial Records: Up to 7 years (as required by Indonesian tax law)
  • Marketing Consent: Until you opt-out or withdraw consent
  • Legal Claims: As necessary to establish, exercise, or defend legal claims

5. Your Rights

Under applicable privacy laws (including GDPR for EU citizens), you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request limited processing of your information
  • Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at: privacy@rumahmila.com (example email)

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

6.1 Essential Cookies

Required for website functionality (language selection, session management).

6.2 Analytics Cookies

We use Google Analytics to understand website usage. You can opt-out via browser settings or Google's opt-out tool.

6.3 Marketing Cookies

Used for targeted advertising (Facebook Pixel, Google Ads). Requires your consent via cookie banner.

6.4 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data transmission
  • Secure payment gateways (PCI DSS compliant)
  • Access controls and password protection
  • Regular security audits
  • Staff training on data protection

Note: While we strive to protect your data, no internet transmission is 100% secure. You share information at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media). We are not responsible for their privacy practices. Please review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Indonesia, including the United States (for services like Google Analytics). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

  • Email: privacy@rumahmila.com (example)
  • WhatsApp: +62 812 3456 7890 (example)
  • Address: Balangan Beach, Jimbaran, Bali, Indonesia 80361
  • Response Time: Within 7 business days

13. Regulatory Information

Data Controller: Rumah Mila Hospitality Services

Business Registration: [Placeholder - Add actual registration number]

Supervisory Authority (EU): You have the right to lodge a complaint with your local data protection authority.

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